Post by omaklackey on Aug 28, 2009 11:30:09 GMT -5
I'm so not happy right now. I know you've all heard it before but I'm beyond frustrated right now. I just can't believe all this. I don't know whether to scream or cry. I would like to do both but this certainily isn't my families fault that all this is happening and I don't want to take it out on them. The insurance was supposed to fax the approval for the surgery to my doctors office wednesday night. My appeals co-ordinator was going on vacation. So yesterday I called the doctors office to reschedule and find out they haven't heard from the insurance yet. They refuse to reschedule until they have the approval from the insurance which i think is a load of crap. My hubby who is a little more patient then me says he understands we have already had one problem so why book up everyones time until the approval comes. So i got off the phone with the doctors office and call the insurance. The lady tells me my appeal was denied. I say no it was not, it was approved. She puts me on hold and talks to the supervisor. When she comes back she takes 10 minutes telling me what I already know because I'm the one that pointed it out to them. A**holes! She says the appeal was approved but the surgery hasn't been. I was polite and said yes I know and the approval was supposed to be faxed to the doctors office no later then wednesday evening. So the supervisor says she will check it out and call me last thing yesterday evening or first thing this morning. She called first thing this morning to tell me the same thing that I had already heard on wednesday morning. The appeal was won but the surgery hadn't been approved yet...What the f*ck. Stupid women. I have known this since wednesday morning and the approval was supposed to be faxed to the doctor no later then wednesday evening. I don't know what to do. I'm just stumped on all this. I want to cry and scream and rant at them but I know it won't do any good. I have been taking Olsenka's advice and calling them everyday to remind them I'm here. So far they have been good to work with and I have managed to keep my cool. The hubby even complimented me for yesterday since I had to re-explain everything again to someone else. [glow=red,2,300]AARRGH![/glow] so anyways I'm sorry I had to unload somewhere. Forgive me.... so not happy
